Your teams stop guessing who owns what. Inside your own instance, anyone asks a work question and gets the accountable team, who to contact first, the reply window, the next steps and the escalation path — on any shift, in any time zone.
Structure only — no customer records, no employee files, and never used to train any model.
Sales, service, marketing, HR, finance, legal, operations, IT and executives — each question lands with the team accountable for it.
Answers come with a realistic response time and the escalation path if it stalls, so nothing sits in a group chat for two days.
Coverage hours are part of your setup, so an overnight question routes to whoever is actually on, with the handoff written down.
Interns, contractors, part-time and full-time staff each see the path that applies to them and the level above them.
Create your instance
Name your business and take the guided walkthrough.
Map your structure
Departments, worker levels and the hours you cover. Nothing sensitive.
Invite your people
Anyone can ask; everyone sees the same path.
Refine as you go
Watch the recurring questions and tighten the handoffs.
CRACTT is licensed per company instance and scales with the number of people using it. Your plan and rate are shown once your instance exists — every account starts with a two-week trial, and you choose your tier before it ends.
Take the walkthroughWant to see the idea first? Map who owns what with our RACI matrix builder or build a who's who directory for your team or map your escalation paths.